Our Client has an opening for a Service Delivery Supervisor within its IT Operations team.

In this role, you will provide management and administration support to our Client's Service Delivery Agents, serving as the front-line contact for clients, engineers, and colleagues. 

Responsibilities:

• Answering the telephone and assisting with queries from external customers, Service Engineers, and various departments of the business.
• Supporting and assisting Engineers with regard to their daily schedules, outstanding calls, and associated queries.
• Logging, tracking, routing, and redirecting problems to correct resources.
• Following up with customers, providing feedback, and seeing problems through to resolution.
• Ordering and chasing required or outstanding products/parts.
• Handling complaints.

Requirements:

• Minimum 3 years' experience in a similar role
• Experience in the technology or service delivery industry.
• Certifications in Project Management or IT service management would be a plus.
• Excellent customer service and IT skills.
• Ability to work under pressure and meet deadlines.
• Ability to multi-task and think on your feet.

For more information on this role please contact Jamie on 707812 or email your CV to jobs@excel-recruitment.com