Our client is seeking an IT Administrator to join their team.
Summary of Responsibilities:
- Always strive for excellent client service and delivery.
- Dealing with a varied range of queries.
- To apply internal risk management procedures.
- To follow technical and other documents.
- To meet task deadlines.
- Any other reasonable duties that may be assigned.
- Serve as the first line of contact for the customer in the event of any issues or request destined for the IT department.
- Use the company service desk application provided to efficiently log, track, and communicate with customers throughout ticket lifecycles.
- To perform basic trouble shooting steps in order to resolve a customer's issue. In the first instance referring to the IT departments documented guidance notes for known issues and in the second instance using their own skills and techniques to trouble shoot issues in an efficient manner.
Knowledge, Skills and Attributes
- Experience in IT administration or in other customer support roles advantageous.
- At or training towards COMPTIA +1101, and ITIL 4 foundation would be advantageous.
- Ability to diagnose and resolve technical issues.
- Good understanding of computer systems, mobile devices, and other tech products.
For more information, please contact Stu on 707816 or email your CV to jobs@excel-recruitment.com