Our Client is seeking an Assistant Service Desk Manager to join their team.

Key Responsibilities:

• Manage Service Desk operations, ensuring capacity and KPIs are met
• Provide IT support via phone, email, and walk-ups
• Assist with major incidents and maintain communication with IT stakeholders
• Support asset management processes and stock-level maintenance
• Facilitate team huddles, performance reviews, and individual development plans
• Identify problem trends and recommend improvements
• Maintain strong stakeholder relationships

Key Requirements:

• 2+ years in supervision/management
• Knowledge of ITIL V3 or V4 service management
• Experience with Microsoft Office 365 and related technologies
• Strong customer service and organisational skills

For more information, please contact Ben on 01534 707811 or email your CV to jobs@excel-recruitment.com